Skip to main content

    Get an honest read on your IT provider

    The Technology Confidence Assessment is an independent review of your provider and your setup by someone with no fix to sell. It starts with a 15-minute call.

    When you can't tell if it's your provider

    Maybe your provider is the problem, or maybe this is just what IT is like, and you have no way to know which.

    • Something breaks and you wait hours, sometimes days, for help.
    • It gets patched, works for a week, then breaks again.
    • The monthly invoice is never the same twice.
    • You keep hearing you're "secure enough."
    • You feel like the smallest client they have.
    • They keep the lights on, and nobody's planning for where your business is going.

    What you get

    When it's done, you'll have all of this in hand.

    • A scorecard for your provider. How they're performing, area by area.
    • Your real security and backup picture. Whether your files would actually come back, and how you'd keep working if the online tools you rely on went down for days.
    • Cost against the market. What you're paying compared with what the market charges for the same work.
    • Where the knowledge of your setup lives. Whether it's written down and owned by you, or sitting in one technician's head.
    • A stay-or-switch plan. A clear path for fixing things with your provider or moving to a new one.

    The assessment never recommends FyrTech, and if your provider is doing fine, you'll hear exactly that.

    How it runs

    1. The call. The 15-minute call, described below.
    2. Kickoff and collection. We kick things off, and then you share what we need securely. That means service contracts and pricing agreements, system configurations, support ticket history, security policies, and backup documentation.
    3. The review. Then comes a close, independent read of everything you've shared.
    4. The findings meeting. We walk you through the findings in plain language, and you can ask anything.
    5. The plan. If you're staying, you get an improvement roadmap and points to raise when you negotiate. If you're moving, you get a transition plan and help choosing your next provider.

    The whole thing takes about a month.

    What happens on the call

    It's 15 minutes, with a hard stop at 30. You tell us about your business and what's been bothering you, including anything you've already tried. We explain what the assessment delivers, and together we agree on a next step or agree it isn't a fit. On the call we don't answer specific questions or recommend tools, and we don't look at your systems. Fit runs both ways. If we're not the right help for what you need, you'll know before the call ends.

    What it costs

    The assessment is paid work, and we quote it after the call. It's priced to stand on its own, whether or not you ever hire FyrTech for anything else.

    Questions

    Find out where you stand

    If it's working fine, we'll say so.

    Book a 15-minute call